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Product Care

Protect Your product with Product Care®

Two Different Product Care Plans:

Product Care Replacement Plans

are available on selected products. If, during the Product Care Term, Your Product fails to operate as a result of an Eligible Fault, We will provide a one-off replacement of Your Product*.

Product Care Coffee Plans

are available for selected coffee machine products. If, during the Product Care Term, Your Product fails to operate as a result of a First Eligible Fault, We will repair Your Product.
If, during the Product Care Term, after the occurrence and repair of the First Eligible Fault, Your Product fails to operate due to another Eligible Fault, We will provide a one-off replacement of Your Product*.

Certainty

With Product Care® You can relax knowing Your purchase comes with additional protection.

  • 1, 2 or 3 Years Protection
    1, 2 or 3 Years Protection for Computers or 1, 2, 3 or 4 Years Protection for Electrical goods, depending on the product You have purchased
  • New for Old Replacement
    Product Care Replacement Plans: With Product Care You have certainty that Your Product is covered for a specific period for an Eligible Fault and that You will obtain a Replacement product.
  • New for Old Replacement
    Product Care Coffee Plans: With Product Care You have certainty that Your Product is covered for a specific period for an Eligible Fault.
  • Cover for Wear & Tear, Dust & Environmental Factors
    Coverage for an Eligible Fault. An Eligible Fault may include mechanical, electrical and/or electronic failure which becomes apparent from normal use of Your Product over time or involves condensation, humidity, internal overheating and dust.
  • All Freight & Service Call-Out Fees Covered For an Eligible Fault
    All Freight & Service Call-Out Fees Covered For an Eligible Fault
  • International coverage
    International coverage
  • Transferable
    Transferable
  • Transferable
    20 Day Free Look

Support

Our range of support options ensure You experience an easy and hassle free process when You need to talk to us about Your Product Care®. Whether You are experiencing a fault, or wanting to redeem Your additional benefits, We will provide You with guidance and support every step of the way.

Making a claim is simple and We are here to help You through every step of the process. Simply:

  1. Register Your claim online at www.productcareclaims.com or call our Customer Care team on 1300 880 459.
  2. Have Your original purchase receipt handy to register the details of Your claim
  3. Your Product will be assessed and in the event of an Eligible Fault you will be entitled to a replacement product if you purchased a Product Care Replacement Plan or a repair, if you purchased a Product Care Coffee Plan

Advantage

Having Product Care® with Your purchase means You can enjoy a range of special benefits that are exclusive to You and will help You enjoy the experience of Your new Product even more.

Advantage: Computer Technology

Get a brand new replacement if Your Product suffers an Eligible Fault through our hassle free support process, plus enjoy a range of exclusive benefits like a Product health check and free prints each year so You experience Your new Product even more.

  • 50 6
    100 6” x 4” Photo Prints each year.
  • Annual Computer Health Check
    Annual Computer or Mobile Health Check per year
  • Exclusive Discounts
    Exclusive Discounts:
    • 25% off a Photo Album or Frame per year

    • 25% off Cricut Accessories when you purchase two or more

    • 25% off a Garmin Fitness Tracker

    • 25% off a Connect Smart Home product

    • $50 off Your New Security Camera System

    • 25% off a Laptop Bag or Sleeve

    • 25% off a Keyboard or Mouse

    • 25% off a Modem or Router

    • 25% off Headphones or a Speaker

    • 25% off a Mobile Accessory, a Tablet Accessory or a Camera Accessory

    • 25% off one Microsoft Office 365 or Internet Security instore license renewal per year

    • 25% off one Tech Team Service per year

    • 25% off a Full Set of Printer Ink/Toner Replacements per year

Advantage: Electrical Goods

  • 50 6
    50 6” x 4” Photo Prints per year
  • 50 6
    1 Bonus local delivery (store to door) and basic old appliance removal with your next appliance.
  • Toll Free Technical Assistance.
  • Call our Toll-Free Technical assistance helpline on 1800 008 104 who are available to help with troubleshooting and advice for using Your Product with Product Care.

    If your purchase was prior to 1 August 2022, call 1800 810 118.

  • Exclusive Discounts:
    •     10% off a floorcare accessory
    •     15% off an audio visual accessory
    •     15% off a cooking accessory
    •     15% off a fridge accessory
    •     15% off a coffee accessory
    •     20% off a surge protector

Product Care® FAQs

We recognise that Your rights under the Australian Consumer Law are important and cannot be limited or excluded. The rights under Product Care are in addition to Your rights and remedies under the Australian Consumer Law. You are not required to pay for Your rights and remedies under the Australian Consumer Law. Nothing in Your Product Care Plan excludes or restricts Your rights under the Australian Consumer Law. The Terms and Conditions contain a table that compares Your existing rights under the Australian Consumer Law with Your additional rights under Product Care.

Making a claim is simple. You can register Your claim online at www.productcareau.assurant.com or call our Customer Care team on 1300 117 083.

If you purchased your Product Care plan prior to 1 August 2022, Call the Customer Care team on 1300 880 459 or visit www.productcareclaims.com

Please contact Your original store of purchase to obtain a copy of Your receipt. If You cannot recall where You made Your purchase, please call 1300 880 459.

You will not be entitled to a replacement of Your Product under Your Product Care and You may incur charges with Your claim, such as freight and assessment costs.

We recommend that You contact Us prior to transporting Your Product. You may not be required to transport Your Product. We can let You know about what options You have to get Your Product assessed as quickly as possible. Call Us on 1300 880 459.

Your right to a remedy under Product Care starts on the expiry of the Manufacturer's Voluntary Warranty Period for Your Product. This period may differ between products and should be set out on Your Original Documents.

No. Upon lodgement of Your claim with Us, an assessment needs to be carried out by Our approved agent to confirm whether Your Product has failed to operate as a result of an Eligible Fault. Freight costs to transport Your Product for assessment and all assessment costs are covered if an Eligible Fault is found.

In order for Us to provide You with an easy claim registration experience, We ask that You have the following items handy when calling Us:

  • A copy of Your Original Documents
  • The brand, model and serial number of Your Product
  • Your contact details, including phone or email

In the event that Your Product is purchased under a company name, We may require evidence that the person calling has authority to make the claim

An assessment organised and performed by Us must take place before a remedy is offered.

Product Care does not cover Commercial Use on dishwashers, washing machines, dryers and coffee machines.

There are exclusions to Your cover. Refer to the definition of ‘Eligible Fault Exclusions'.

Product Care is not available on all products, including but not limited to refurbished products.

Your replacement benefit is a one-time use and is not immediate. If Your Product is replaced (or We give You a store credit or cash settlement) then Your Product Care replacement entitlement will cease.

If, during the Product Care Term, an Essential Accessory (e.g. Non-Standard Battery or essential cord) fails to operate solely as a result of an Essential Accessory Eligible Fault, We will replace the Essential Accessory but not Your Product in its entirety.

Your Product Care does not provide You with any right or entitlement in respect of any Excluded Accessory.

If You wish to make a claim under Your Product Care, You must contact Us to arrange an assessment of Your Product.
You must keep a copy of Your original Tax Invoice for Your Product with Product Care.
At all times You must install, maintain and use Your Product as set out in the Manufacturer's instructions.

Yes. You can make a claim from anywhere in the world. See the terms and conditions for the claim process.

  • Faults that entitle You to reject Your Product under the ACL or entitle You to a replacement or refund of Your Product under the ACL
  • Faults to Your Product occurring during the Manufacturer's Voluntary Warranty Period
  • No fault found
  • Cosmetic Damage
  • Consequential losses including the loss of any profits, revenue, data, goodwill or reputation and damage to other goods or property (other than food spoilage and laundry costs as detailed on page 20 of the Terms and Conditions for Product Care Replacement Plan (Electrical)
  • 'Eligible Fault Exclusions' being a fault or failure of Your Product with Product Care caused by any one or more of the following:
    (a) the transportation, repair, alteration, installation, uninstalling, dismantling, or reinstallation of Your Product with Product Care by any person other than Us (or by any person not authorised by Us);
    (b) defects or design faults that are covered by the Manufacturer or distributor whether or not through the process of a product recall;
    (c) accident, misuse or abuse of Your Product with Product Care;
    (d) liquid penetration;
    (e) infestations of vermin, pests or insects;
    (f) rust, corrosion or mould;
    (g) use of Your Product with Product Care outside of the Manufacturer's instructions (You must ensure that You read the Manufacturer's instructions prior to using Your Product with Product Care and maintain any servicing on Your Product with Product Care that may be described within the Manufacturer's instructions);
    (h) failure or consumption of consumables used with Your Product with Product Care, including, but not limited to, filters, Standard Batteries, cables, fuses and bulbs;
    (i) failure of any Excluded Accessory used in conjunction with Your Product with Product Care;
    (j) failure of an Essential Accessory;
    (k) Screen Burn;
    (I) an electrical surge;
    (m) user or manufacturer installed software or firmware. Product Care does not provide You with any right or entitlement in respect of any user or manufacturer installed software or firmware; and
    (n) Commercial Use – if your product with Product Care is a washing machine, dryer, dishwasher or coffee machine.

For the avoidance of doubt, if You lose Your Product, We have no liability or responsibility to You under Your Product Care and You will not be entitled to a refund of any amount paid by You for Your Product with Product Care.

Product Care does not provide You with any right or entitlement in respect of any Excluded Accessory.

A claim under Your Product Care will only be assessed if that claim is made by You, someone authorised by You or, where You have transferred Your Product with Product Care, the new owner of Your Product with Product Care.

You would have been given a product brochure at the time of purchase with the terms and conditions set out within.
Product Care plans purchased before 1st August 2022, please click here and download the appropriate brochure applicable to you.
Product Care plans purchased on or after 1st August 2022, please click here.

*Terms and Conditions

There are exclusions and limitations to Product Care. This includes a limitation of the value of any replacement product plus any freight costs associated with that replacement cannot exceed the Original Purchase Price of Your Product. This page should always be conjuction with the Terms and Conditions for Product Care® Replacement (Computers) and Terms and Conditions for Product Care® Replacement and Coffee Plans (Electrical). Learn more about Product Care®.