General Delivery Information

2018 Christmas Delivery Cut-off Dates

Joyce Mayne Online Purchases:
Don't miss the Christmas deadline! Purchase in-stock products*1 from Joyce Mayne Online by Thursday 13th December, to get them in time for Christmas.

Please note: You may experience delivery delays when shopping online over the Christmas holiday period — deliveries will not be made on December 25th, 26th, 31st and January 1st.

Ordering from a regional or remote location?
To avoid disappointment, please place your order well before the delivery cut-off date.

What if I've missed the delivery cut-off date for online purchases?
No worries! You can still buy in-stock products*1 online and choose the free same day pick up in store option, with 1 Hour*2 Click & Collect.

*1Please check delivery time-frames for Special Order products.

*2Buy in-stock products from Joyce Mayne Online for same day pick up. Terms and conditions apply.

We deliver to your home or office via our nationwide store network. Products are dispatched from Joyce Mayne store. Delivery normally takes between five (5) to ten (10) days, or up to eight (8) weeks for furniture. If you're a Joyce Mayne Online member, you can track its progress via My Account.

You can work out delivery costs for your purchase using the delivery cost calculator in your Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your order.

Unfortunately, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person - or if you haven't received them within a reasonable period - Contact Us for further instructions.

When buying online, you also have the option to pick up your order from Joyce Mayne store and avoid paying delivery charges. Simply select the Pick Up In-Store option and nominate your preferred location. When you complete your payment we will send you an email order confirmation and the store will contact you directly to confirm when your order will be ready to pick up.

Please note that only the person who placed the order may pick it up. When picking up your items, you're required to supply a copy of your order, photo ID and credit card used to make the purchase. (If you pay via PayPal, your credit card is not required).

© 2018 Joyce Mayne Online   |   Joyce Mayne Online is operated by Eretail Enterprises Pty Ltd, an independent franchisee. Joyce Mayne Stores are operated by independent franchisees.

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